Add a Live Chat to Your Website

My school district in Kansas announced that we will go to online learning soon (no set date yet) in lieu of the COVID-19 pandemic. As a high school librarian, I have so many questions.

What is our role in a time like this?

How do I interact with students in this online environment?

What is the best way to support classroom teachers, students and administrators?

To help calm my fears and get a hold on the things I can do, I started to make a list of resources we already provide.

Library Website: Provides access to online lessons, databases, book recommendations and more. Students already utilize it and teachers provide links to the instructional tools on the site.

Collaboration: We already collaborate with classroom teachers. Many times a teacher starts an email chain as we plan a lesson, often planning without face-to-face meetings.

Books:  Students have access to e-books through our online catalog. They have an easy password to remember.

Chat Feature: We recently set up a chat feature on our website. Although this feature is new, we promoted it in the past few weeks through our newsletter and social media posts.

I think the Chat Feature will become a source for both teachers and students. It appears on the front page of the library website and linked on each page. With two librarians on our team, we can both access the chat feature and respond.

Chat View

If you are interested in setting up a chat feature for your website, see the links below for details.

LibChat/LibAnswers: Available from Springshare Libguides, this chat room has a lot of bells and whistles including a FAQ page for users, the ability to upload files and more.  We currently use LibChat. (Not free.)

Tawk.to: Free! Download the app to your computer or mobile device. Use the provided directions to add the chatbox to your website. Tawk.to also provides widgets for your website as well. Click here to view all features.

MyLiveChat: Another free chat tool! Similar to the other options, add a chat box to your website. Receive alerts when someone asks a question and conduct multiple chat sessions at one time. A paid version is available for a few more features including no watermark. Click here for features and additional information.

Author: Becca Munson



Categories: Blog Topics, Technology

Tags: , ,

2 replies

  1. I have a Google classroom through all of the social studies classroom teachers for every student. That’s how I’ve done assignments for library lessons for the past few years. That has been a great, easy way to communicate with our students since we’ve been out.

  2. Thank you! I definitely intend to do this. We use Google tools so I plan to suggest that students use Google Chat for more immediate virtual reference, rather than just email. We’ll see how that goes…I’m glad to have options.

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